365-Day Returns Policy
Hassle-Free Returns and Exchanges at Royal Bathrooms
At Royal Bathrooms, your happiness is our priority!
We understand that sometimes you may change your mind, or need to find an alternative for the product you purchased.
That's why we offer a 365-day return policy on all our products - giving you plenty of time to make the right decision. To process a return or exchange, just follow the simple steps outlined in the Return and Exchange Process.
We're here to help make your experience with us a great one!
Summary of Our 365-Day Returns Policy
|
Timeframe after purchase |
Return Policy |
Restocking Fee |
Shipping Cost |
|---|---|---|---|
|
Change of mind up to 30 days |
Full refund or exchange |
No |
Customer responsible |
|
Change of mind 31 - 365 days |
Exchange only |
No |
Customer responsible |
|
Damaged/faulty |
Replacement or full refund |
No |
Covered by Royal Bathrooms |
|
Cancellation before delivery |
Order cancelled |
No |
n/a |
Return and Exchange Process
Step 1: Contact Us
Email us at: support@royalbathrooms.co.uk or use our Contact Form to let us know you would like to return or exchange your product(s).
Step 2: Return Authorisation
Our team will provide you with a return form and number, which must be included with your returned items.
Step 3: Package Your Items
Carefully package your items in their original packaging, ensuring all accessories and components are included.
Step 4: Return Shipping
Arrange for shipping with a recorded or tracked delivery service, or request a quote for our collection service.
Step 5: Processing Your Return
Upon receipt, we will inspect your items and process your return or exchange within 5 working days.
Return Eligibility
- Unopened and unused items can be returned for a full refund within 30 days of delivery
- Exchanges are available for up to 365 days after receiving your order
- Custom or made-to-order items are subject to a cancellation and restocking fee
- Items must be in their original packaging, complete with all accessories
- Items installed or attempted for installation are not eligible for return or exchange unless the fault could only be discovered after fitting.
- Items fitted with any damage or faults evident before installation are deemed acceptable by the customer.
Damaged or Faulty Goods
- Report any damages or faults within 3 days of receipt by emailing: support@royalbathrooms.co.uk or using our Contact Form
- We may request photos or videos of the damaged item(s) to determine the cause of the issue
- We will arrange for a free return or exchange of damaged or faulty goods
- Never dispose off goods without authorisation from Royal Bathrooms.
Return Shipping Costs
- Customers are responsible for the cost of return shipping
- Request a quote for our collection service, starting from £9.99 for non-fragile items up to 30kg and £39.99 for fragile items or items over 30kg (prices may vary)
Refunds and Exchanges
- Refunds will be processed within 5 working days of receiving your returned items
- Exchanges will be processed and shipped out as soon as possible after receiving your returned items
Product Warranties
Your peace of mind matters to us!
That's why we guarantee most of our products with warranties, usually lasting 5 to 10 years. For some items, the warranty might be longer or shorter. To get all the details on our warranties and what they cover, check out our Guarantee page.
