365-Day Returns Policy

Hassle-Free Returns and Exchanges at Royal Bathrooms

At Royal Bathrooms, your happiness is our priority!

We understand that sometimes you may change your mind, or need to find an alternative for the product you purchased.

That's why we offer a 365-day return policy on all our products - giving you plenty of time to make the right decision. To process a return or exchange, just follow the simple steps outlined in the Return and Exchange Process.

We're here to help make your experience with us a great one!

Summary of Our 365-Day Returns Policy

Timeframe after purchase

Return Policy

Restocking Fee

Shipping Cost

Change of mind up to 30 days

Full refund or exchange

No

Customer responsible

Change of mind 

31 - 365 days

Exchange only

No

Customer responsible

Damaged/faulty

Replacement or full refund

No

Covered by Royal Bathrooms

Cancellation before delivery

Order cancelled

No

n/a

Return and Exchange Process

Step 1: Contact Us

Email us at: support@royalbathrooms.co.uk or use our Contact Form to let us know you would like to return or exchange your product(s).

Step 2: Return Authorisation

Our team will provide you with a return form and number, which must be included with your returned items.

Step 3: Package Your Items

Carefully package your items in their original packaging, ensuring all accessories and components are included.

Step 4: Return Shipping

Arrange for shipping with a recorded or tracked delivery service, or request a quote for our collection service.

Step 5: Processing Your Return

Upon receipt, we will inspect your items and process your return or exchange within 5 working days.

Return Eligibility

  • Unopened and unused items can be returned for a full refund within 30 days of delivery
  • Exchanges are available for up to 365 days after receiving your order
  • Custom or made-to-order items are subject to a cancellation and restocking fee
  • Items must be in their original packaging, complete with all accessories
  • Items installed or attempted for installation are not eligible for return or exchange unless the fault could only be discovered after fitting. 
  • Items fitted with any damage or faults evident before installation are deemed acceptable by the customer. 

Damaged or Faulty Goods

  • Report any damages or faults within 3 days of receipt by emailing: support@royalbathrooms.co.uk or using our Contact Form 
  • We may request photos or videos of the damaged item(s) to determine the cause of the issue
  • We will arrange for a free return or exchange of damaged or faulty goods
  • Never dispose off goods without authorisation from Royal Bathrooms. 

Return Shipping Costs

  • Customers are responsible for the cost of return shipping
  • Request a quote for our collection service, starting from £9.99 for non-fragile items up to 30kg and £39.99 for fragile items or items over 30kg (prices may vary)

Refunds and Exchanges

  • Refunds will be processed within 5 working days of receiving your returned items
  • Exchanges will be processed and shipped out as soon as possible after receiving your returned items

Product Warranties

Your peace of mind matters to us!

That's why we guarantee most of our products with warranties, usually lasting 5 to 10 years. For some items, the warranty might be longer or shorter. To get all the details on our warranties and what they cover, check out our Guarantee page.

Demo

Excellent

4.74

Based on 2032 reviews

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Christopher

Very happy with my purchase. Was delivered within 2 days. Also, I was kept informed of delivery time throughout its journey. Good quality unit at a fair price.

6 hours ago

Colin Howie

Good value Good service Good product Couldn't be gooder!!!

1 day ago

Karen

I have just received and fitted a Royal Shower Enclosure, good website easy to order, fast delivery within 2 days and the product it such good quality and a really good price. Glad I found your company on searching would use again.

3 days ago

Linzi

Fantastic Everything was easy and perfect. Nice to speak to someone directly too Highly recommend and will certainly use again. Thanks so much

4 days ago

Sam

Really nice looking product and very good price and it arrived very quickly! But the inlet post flush is very noisy and the seat is incredibly uncomfortable!! We will contact the company to see if this can be improved.

4 days ago

Andrzej

Excellent. Recommended.

1 week ago

Jacqueline Skirrow

Prompt delivery ,not fitted yet , but happy so far

1 week ago

Siobhan

Exceptional online business ..... I should know I own a busy online company. These guys have it nailed...great products great service

1 week ago

Anonymous

High quality shower screens delivered very promptly. Good value for money.

1 week ago

Paula

Very good quality toilet with amazing flush. Paid for speedy delivery, got a text with a timeframe it was being delivered on the day. Would definitely use them again.

1 week ago

Clare

I ordered the wrong sized shower surround, but the return and refund was the easy I have ever dealt with. Nothing was questioned on the photos I sent in, the surround was collected as agreed and well with the timescales and refund returned on my card as communicated. I was really impressed with the level of customer service.

2 weeks ago

Anonymous

Lovely item, looks great and kept informed about delivery..spot on

2 weeks ago

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