Our Guarantee

At Royal Bathrooms, we pride ourselves on the highest quality products and an endless commitment to customer satisfaction.

Our comprehensive guarantee means you can shop with confidence and peace of mind, knowing your purchase is protected.

Product Guarantee Period

Most of our products come with a 5-year to 10-year product warranty.

Some products may have a longer lifetime or shorter warranty period.

How do I activate my Product Guarantee?

You don’t need to do anything. Once you purchase a product from us, your free product guarantee will be activated. 

You can find more information about our product guarantee periods in the chart below.

Product Guarantee Chart

Guarantee Period Product Category
5 Years Toilet & Basin Suites
5 Years Bathroom Furniture Packs
Lifetime Shower Enclosures
Lifetime Shower Trays
Lifetime Shower Doors
Lifetime Wet Rooms & Shower Rooms
5 Years Standard Acrylic Baths
5 Years Shower Baths (P & L shaped incl.)
5 Years Toilets
5 Years Basins
5 Years Bathroom Vanity Units
1 to 5 Years Bathroom Mirrors
5 Years WC Units
5 Years Cabinets & Storage
5 Years Shower Mixers
5 Years Thermostatic Shower Valves
5 Years Shower Accessories
5 Years to Lifetime Taps
5 Years Bathroom Heating
5 Years Heating Accessories

*Please refer to the individual product pages for details on the guarantee period for each product.

What Does My Product Guarantee Cover?

Your product guarantee covers any manufacturing, material or functional defects that may occur with your product, providing it has been used for normal domestic applications.

What Your Product Guarantee Doesn't Cover

The following are not covered under our product guarantees:
  • Normal wear and tear
  • Perishable, Consumable or Serviceable parts
  • Accidental or deliberate damage
  • Inappropriate use of your product (e.g. using inappropriate cleaning agents, not following recommended installation instructions etc.)

Standard Product Guarantee

We offer a standard product guarantee for many of our products, which is valid from the day your product is delivered to you.

The length of the guarantee period may vary depending on the product. Please refer to the individual product pages for details on the standard guarantee period for each product.

How Long Does My Product Guarantee Last?

Once you receive your product, the guarantee becomes active and remains valid for the specified duration. For example, a 10-year extended guarantee for a product delivered on Friday 3rd March 2023, will expire at midnight on Saturday 4th March 2033.

Exclusions

The following components may not be covered under our product guarantee:

Items not covered by our extended guarantees Product Category
Handles, hinges, drawer runners, and concealed cisterns Bathroom Furniture
Seals and hinges Bath Screens
Cistern fittings and toilet seats Ceramics
Wastes Freestanding & Roll-Top Baths
Valves, O rings, and washers Heating Products
Lamps and hinges Mirrors
Ball joint adaptors, cartridges, handheld showers, hoses, O rings, overhead showers, rubber teats, and washers Shower Riser Sets & Valves
Rollers, seals, and wastes Shower Enclosures
Wastes Shower Trays
Wastes Straight Baths & Shower Baths
Cartridges, O rings, and washers Taps

Liability

At Royal Bathrooms, we strive to provide the highest quality products and services.  However, we recognise there may be instances where issues arise. 

Our liability under this guarantee excludes consequential loss direct or indirect, including but not limited to wasted time, materials, and expenditure or loss of use, profit, production, revenue, expected savings, or goodwill. However, this guarantee does not affect your statutory rights as a consumer.

Ready to Shop with Confidence?

With Royal Bathrooms, you can shop with confidence knowing that you're getting quality products backed by a comprehensive guarantee. 

Browse our products and experience the Royal Bathrooms difference today!

Have More Questions?

We're always here to help. If you have any questions about our products, guarantee, or services, please don't hesitate to reach out to us.

Demo

Excellent

4.74

Based on 2013 reviews

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Clifford

Really good service as usual and do exactly what they say. Thanks.

3 days ago

Nigel

Amazing service and delivery arrived on time without any problems. I will certainly be using Royal Bathrooms again.

3 days ago

Anonymous

Easy to order arrived the next door excellent service

4 days ago

REHAN

Fast delivery Will order 2nd round of stuff needed Would recommend

6 days ago

Rahila

Really quick service. Item delivered next day

6 days ago

Kelvin Perry

Great Price, easy purchase. Will use again

6 days ago

andrea

excellent and fast delivery!

6 days ago

Nicola

Fantastic next day delivery service, was kept fully informed regarding delivery. Very polite and helpful by phone.

1 week ago

Karen

Good quality item at a good price. It arrived quickly too. Thank you.

1 week ago

Sharon

Easy to order and quick delivery

2 weeks ago

Coleen Boosey

Excellent from start to finish. Had a problem with the waste on the bath. Spoke to them on phone and told to send video of problem. Replied back straight away and rectified the problem. I couldnt wait for the replacement so they refunded so I could get straight away cause of tradesman waiting. Highly recommend this company and definitely would use again. Complete bathroom purchased

2 weeks ago

Pete

Our initial order was delivered in good time and ordering was very easy. Unfortunately when ready to use we had noticed a crack in the shower tray, we contacted Royal Bathrooms and they were brilliant and sent us a new tray out the following day. Excellent customer service, will definitely recommend and use again.

2 weeks ago

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