Terms and Conditions Royal Bathrooms

Thank you for choosing Royal Bathrooms!

We've put together these Terms & Conditions to ensure you have an enjoyable shopping experience with us. We know legal language can be intimidating but we promise everything is straightforward and easy to understand.

If you have any questions or concerns about anything in these terms, please don't hesitate to contact us.

1. Guarantees

Royal Bathrooms is proud to offer product guarantees that vary depending on the manufacturer. Most of our products come with a 1-year guarantee while some have a longer coverage, bathroom furniture packs, for example, usually have a 5-year guarantee. Similarly, shower enclosures boast a lifetime guarantee. Our guarantees cover manufacturing defects, offering repair or replacement of the affected product.

Please note that our guarantees apply to functional issues only and do not cover damages resulting from improper installation, misuse, or neglect.

2. Returns

We want you to be delighted with your purchase. However, you have the right to return products within 30 days of delivery, if you are unsatisfied with your purchase. Returned items must be unused, in their original packaging, and in a resalable condition.

Please be aware that customers are responsible for return shipping costs.

3. Secure Shopping

Your security is our priority. Royal Bathrooms employ advanced encryption technologies to protect your sensitive information during transactions. Rest assured that we do not store your credit card details and diligently safeguard your personal data.

4. Privacy

We value your privacy and handle your personal information with care. Our Privacy Policy outlines the collection and use of personal information, adhering to applicable data protection laws such as the General Data Protection Regulation (GDPR) in the European Union and the Data Protection Act 2018 in the United Kingdom. By using our website and services, you consent to the collection, use, and sharing of your personal information as outlined in our Privacy Policy. If you have any questions or concerns about how we handle your personal information, please don't hesitate to contact us.

5. Deliveries

We strive to provide timely deliveries. However, we cannot be held responsible for any delays that may occur due to unforeseen circumstances such as extreme weather, courier disruptions, or high-demand periods. Please refrain from booking installers or engaging in preparatory work until you have received and inspected your order. Royal Bathrooms is not liable for any costs or compensation related to delivery delays.

Upon delivery, inspect your items for any damages or discrepancies. If you encounter any issues, please notify us within 48 hours to facilitate prompt resolution.

6. Installation

Always have your products installed by a qualified professional to avoid any damage or voiding of guarantees. Royal Bathrooms is not responsible for damages resulting from improper installation or issues arising from customer negligence.

By using our website and placing an order, you acknowledge and accept these Terms & Conditions. We appreciate your trust in Royal Bathrooms and look forward to providing you with a quality shopping experience.

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